IT Support Specialist - Digital Transformation Team

Join PT Trisumber Makmur Indah as an IT Support Specialist and be part of The Cannery Group’s mission to drive digital transformation across our operations. In this dynamic role, you will provide critical technical support, troubleshoot hardware and software issues, and ensure the smooth operation of our IT infrastructure in Banjaran, Jawa Barat.

As an IT Support Specialist, you will be the backbone of our digital transformation efforts, working closely with cross-functional teams to implement and maintain IT solutions that enhance productivity and efficiency. You will leverage your expertise in IT support tools such as ServiceNow, Jira, and Microsoft 365 to deliver exceptional service and support to our employees.

This is an exciting opportunity to grow your career in a forward-thinking company that values innovation and continuous learning. If you are a passionate IT professional with a proven track record in IT support, we invite you to apply and be part of our journey to digital excellence.

📋 Tanggung Jawab Pekerjaan

• Provide level 1 and level 2 IT support to end-users, ensuring minimal downtime and maximum productivity.
• Troubleshoot and resolve hardware and software issues promptly and efficiently.
• Install, configure, and maintain IT equipment, including desktops, laptops, printers, and servers.
• Manage and maintain IT documentation, including user manuals, troubleshooting guides, and inventory records.
• Collaborate with cross-functional teams to implement and maintain IT solutions that support business objectives.
• Monitor and maintain network security, including firewalls, antivirus software, and access controls.
• Provide training and support to new employees on IT systems and policies.
• Stay up-to-date with the latest IT trends and technologies to ensure our IT infrastructure is cutting-edge and secure.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support or a related role.
• Proven experience with IT support tools such as ServiceNow, Jira, and Microsoft 365.
• Strong knowledge of networking concepts and protocols.
• Familiarity with virtualization technologies such as VMware or Hyper-V.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator Associate are a plus.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication and interpersonal skills to interact effectively with end-users and cross-functional teams.

🛠️ Keahlian

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