Client Relationship Manager (Night Shift)

Are you a night owl with a passion for building strong client relationships? KMC Solutions is seeking a dedicated Client Relationship Manager (Night Shift) to join our dynamic team in Bali. In this role, you will serve as the primary liaison between our clients and our team, ensuring their needs are met and their experience is exceptional. As a Client Relationship Manager (Night Shift) at KMC Solutions, you will work closely with clients in various industries, including hospitality, retail, and technology. Your mission is to foster long-term relationships, drive client satisfaction, and contribute to the growth of our client portfolio.

In this role, you will handle client inquiries, manage service requests, and coordinate with our internal teams to ensure timely and efficient service delivery. You will use tools like Salesforce, HubSpot, and Slack to streamline your workflow and enhance client interactions. Daily, you will engage with clients through phone, email, and in-person meetings, providing personalized solutions and support.

Join KMC Solutions in Bali and be part of a vibrant team that values innovation, collaboration, and client-centricity. This is an excellent opportunity for a proactive and detail-oriented professional to grow their career in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for clients, addressing their inquiries and concerns promptly and professionally.
• Manage client accounts, tracking their needs and ensuring their satisfaction.
• Coordinate with internal teams to resolve client issues and ensure timely service delivery.
• Develop and maintain strong relationships with clients, fostering long-term partnerships.
• Use CRM tools like Salesforce and HubSpot to manage client interactions and data.
• Collaborate with the sales team to identify upsell and cross-sell opportunities.
• Provide regular client updates and reports to the management team.
• Participate in team meetings and contribute to the development of client relationship strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in client relationship management or a similar role.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication and interpersonal skills, with the ability to handle multiple client interactions simultaneously.
• Proficiency in using CRM tools like Salesforce and HubSpot.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Fluency in English and Bahasa Indonesia.
• Ability to work well under pressure and in a fast-paced environment.

🛠️ Keahlian

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